Job Description:
Sales Engineer for MSP supporting SMBs
Services include: IT Support and Engineering spanning Systems, Networks, Applications, Cloud and Cyber Security
- Hybrid schedule – office in SW Orlando
- Base Salary range 90k – 115k (based on experience)
Core Responsibilities
- Collaborate with the sales team
- Provide technical expertise and support during the sales cycle
- Meet with clients (onsite, video, phone)
- Identifying clients needs
- Design and present tailored solutions
- Bridge the gap between the technical and sales teams, ensuring client needs are fully understood and met with the appropriate solutions.
- Ensure a smooth handoff to the service delivery team during the transition from from pre-sales to onboarding
- Documentation
- Provide excellent customer service
- Have Fun
Skills & Experience
- Strong understanding of IT infrastructure (networking, servers, virtualization, cloud, firewalls, and backup solutions).
- Tier 3 Advanced Support Skills
- AD management, Server upgrades, MS Exchange support
- O365, Azure, VMware, SQL, DNS, DHCP, etc.
- ConnectWise RMM, PSA, CPQ
- Familiarity with cybersecurity best practices and tools (EDR, MFA, security audits)
- Presentation and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- 2 years or more experience in managed services
- Stability and proven success in current and previous position(s)
- Customer first mindset
