Job Description:

We are seeking a professional and customer-focused Remote Customer Service Representative / Virtual Support Specialist to join our team. This role is available in both full-time and part-time capacities and is fully remote. The ideal candidate is an excellent communicator, tech-savvy, detail-oriented, and committed to delivering exceptional customer experiences across phone, email, and chat platforms. Key Responsibilities Customer Support Respond to inbound customer inquiries via phone, email, and live chat Resolve product or service issues promptly and professionally Process orders, returns, exchanges, and account updates Document all customer interactions in CRM systems Escalate complex issues to appropriate departments Virtual Support Duties Manage support tickets and maintain response-time standards Assist with appointment scheduling and calendar coordination Provide basic troubleshooting assistance Support onboarding of new clients or customers Maintain accurate digital records and files Qualifications 1 3 years of customer service or call center experience preferred Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable working independently in a remote environment Proficiency with CRM software, Google Workspace, or Microsoft Office Reliable internet connection and quiet workspace required Preferred Skills Experience with live chat platforms Conflict resolution skills Strong problem-solving ability Positive and professional attitude