Job Description:

Job Description We are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to clients and their customers. As a representative, you will handle inbound and outbound calls, respond to customer inquiries, and provide sales support. This is a remote position that offers flexible scheduling and a range of benefits.Key Responsibilities: Handle inbound calls from clients’ customers, responding to questions and providing support with bookings, banking, and other sales-related inquiries.Make outbound calls to clients’ internal support departments and customers to clarify and resolve issues.Transfer calls to designated internal support departments or client account representatives as neededStay up-to-date on clients’ sales and promotions, and maintain top sales performance by showcasing expert sales techniques and overcoming objections.Requirements: Excellent communication and customer service skillsAbility to work in a fast-paced environment and manage stressPatience, empathy, and strong problem-solving skillsAbility to work independently and as part of a teamReliable internet connection and quiet workspaceMust be able to pass a background check and drug screeningMust be able to work 15-20 hours a week (some clients have weekend requirements)Technical Requirements: Minimum computer specifications or better as needed by client (laptop or desktop)USB headset with microphone (required for certification training)Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connectionPhone serviceCall center noise-cancelling phone (must be purchased by the representative)Benefits: Flexible scheduling and remote work arrangementNo commute or gasoline expensesAbility to take your job with you (even if you have to relocate)Comfortable work-from-home environmentOpportunity to establish yourself in the customer service telecommunications industryEliminate the stress of transportation, time commuting, and work clothes expenses#J-18808-Ljbffr