Job Description:

Job title: Hybrid Customer Service Representative
Location: On-site in Cuyahoga Falls, OH
Schedule: Monday-Friday (2 Day Hybrid Flexibility Following Training)
Shift Time: 10am – 6:30pm
Salary: $40,000 – $45,000 depending on experience
Why This Opportunity Stands Out:

  • Manufacturer and distributor of professional tools, diagnostic equipment, and storage solutions

  • Sells products directly through a network of franchised mobile distributors

  • Focuses on delivering exceptional service to support distributor success

  • Believes strong service builds trust and leads to shared growth and achievement

  • Part of a larger corporate group since the late 1970s

  • Your voice matters-ideas are encouraged and valued

  • Flexible, supportive work culture

  • Opportunity to grow and take on more responsibility over time

Key Responsibilities (Bilingual Customer Service Representative):

  • Communicate with customers via phone, email, and chat

  • Assist with product/service questions, order issues, billing inquiries, and general support

  • Handle and resolve customer complaints with empathy and professionalism

  • Maintain accurate records of customer interactions and transactions

  • Collaborate with internal departments to ensure customer needs are met

  • Stay up-to-date on company products, services, and policies

Qualifications (Bilingual Customer Service Representative):

  • Previous customer service experience preferred

  • Strong communication and problem-solving skills

  • Proficient with basic computer applications and CRM systems

  • Ability to multitask and manage time effectively

  • High school diploma or equivalent (college degree a plus)

The Hybrid Customer Service Representative role is in Cuyahoga Falls, OH with a salary range of $40,000 – $45,000 depending on experience.
For immediate and confidential consideration reach out to me, Jackie Blythe, at .